We deliver high quality, people-centred technical assistance and services across a multitude of sectors in African including Biodiversity, Protected Areas, Tourism, Marine Fisheries, Coastal Zone Management, Environment, Climate Change, Aviation, Land Use, among others.
Supporting Water Sector Reforms communications and inductions training of the Ministry of Water and Sanitation (MWS), Waters Sector Institutions (WSIS and county government (CGs) on the New Water Laws (Constitution of Kenya 2010, Water Act 2016, and other relevant laws driving Water Sector Reforms in Kenya
The overall objective of the assignment was to:
- Support the MWS to enhance the ongoing water reforms communications (triggered by the Constitution of Kenya and Water Act 2016), through the development and operationalization of a comprehensive water sector communication strategy, interactive web-based portal and information management system for the Water Sector Reforms and
- To enhance the capacity of identified water sector staff through performance enhancing induction training on the Constitution of Kenya, Water Act 2016, water policies and laws impacting the reforms
Supported the Water Sector Reform process in Kenya. Kenya Water and Sanitation Programme (KWSP), which was a jointly funded programme by the Governments of Kenya, Sweden and Denmark
Specifically the programme aimed at strengthening the institutional capacities of New Water Sector Institutions established under the Water Act 2002 which provides the legal and institutional framework for the reform process. The institutions includes: 8 Water Sector Service Boards (WSBs), Water Sector Regulatory Board, Water Resources Management Authority, Water Services Board and the Ministry of Water and Irrigation.
Development of Appropriate Institutional and Management Systems for Eight (8) Community Water Supply Project in Machakos, Kajiado, Makueni Districts in Kenya
The assignment involved undertaking a situational analysis and an assessment of the schemes, including a detailed technical appraisal of the system, review of existing institutional, financial, legal and governance structures as well as financial analysis on the viability of the schemes. Based on the findings, we made recommendations on the appropriate technical, financial, institutional and legal structures that required to be put in place to render the schemes operational on a sustainable basis. We also prepared business plans and made recommendations on capacity building and empowerment requirements and implementation programme. The assignment entailed working closely with the communities and all relevant stakeholders.
Engaged by Global Water Partnership (GWP) - Stockholm to support Institutional Development of Kenya Water Partnership (KWP)
The objective of the assignment is to support and work with an interim Task Force (TF) appointed by the stakeholders to strengthen and institutionalize the Partnership. Secondly to develop short and medium term work-plans for the Programme. KWP was established in 2003 by the stakeholders, but due to institutional and governance problems, it was experiencing difficulties in executing its mandate. 2006.
Development of appropriate Institutional and Management Systems for eight (8) Community Water Supply Project in Machakos, Kajiado, Makueni, and Kitui districts in Kenya. Funded by Belgium Technical Cooperation (BTC-WUASP) Programme of the Ministry of Water & Sanitation and Irrigation.
- Carried out situational analysis of the schemes and the community in general to determine the status in terms of types of water and sanitation services delivery mechanisms, services levels, households profiles with respect to – perceptions, knowledge, attitude and practice in relation to water and sanitation etc., income levels, willingness and ability to pay etc.
- Carried out an assessment of the schemes, including a detailed technical appraisal of the system.
- Undertook a review of existing institutional, legal and governance structures in the communities.
- Carried out financial analysis of the scheme to determine the viability and long-term sustainability.
- Based on the findings, made recommendations on the appropriate technical, financial, institutional and legal
structures that required to be put in place to render the schemes operational on a sustainable basis.
- Developed business plans and made recommendations on capacity building and empowerment
requirements and implementation programme
Customer Satisfaction Survey for Athi Water Works Development Agency (AWWDA) including employees of Water Service Providers (WSPs) and other Stakeholders
A quantitative survey that hugely called for data gathering using various tools and instruments such as semi-structured questionnaires, interviews and FGDs. The survey was designed to get feedback from customers regarding their level of satisfaction as a Customer of a Water Service Provider (WSPs). The results of this survey enabled the Water Service Providers to identify what they do well and identify areas that may need improvement.
Consumer Profiling and Customer Satisfaction Survey in selected Water Service Providers (WSPS) in Kenya (THIWASCO, MUWASCO, MAWASCO, NARUWASCO, KABUWASCO, NZOWASCO, SIBOWASCO, GWASCO and Oloolaiser). Financed by SNV Kenya WASH
- Designed the overall methodology for carrying out the assessment
- Consumer profiling include the following:
- Ensure the GIS and the billing data linkages correspond
- Include streets with their names as a shape file in maps
- Pipe Network for the DMA is available, see a sample below
- Assessment of customer awareness and practices on NRW
- Assessment of customer complaints and feedback mechanism
- Compare and update available WSP performance data
- Designed data collection tools and instruments
- Assessed the progress made in achieving the programme objectives and the set targets
- Documented the lessons learnt in the implementation of the Kenya SNV WASH programme
Customer, Employee, and Work Environment Satisfaction Survey and Skills and Competence Assessment - Laikipia University College
Designed and administered an objective and independent customer, employee satisfaction and work environment survey as well as a skills and competence assessment. This entailed questionnaire design, determination of the sample size and sampling frame/method, fieldwork execution, data entry, analysis, preparation of the draft report and the presentation of the findings to the Board, incorporation of the comments, and finalization of the final report.